Privacy Policy

At ResumeGrow, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your data when you visit our website, purchase our services, or otherwise interact with us.

1. Information We Collect

We collect information that you voluntarily provide to us, information collected automatically when you use our website, and information from third-party sources.

Information you provide

• Contact details: name, email address, phone number, country.
• Professional information: resume content, work history, education, certifications, target job roles, and any documents you upload for our services.
• Account & order data: the package you choose, communications, and revision requests.
• Payment information: processed securely through our third-party payment processors. We do not store full card numbers on our servers.

Information collected automatically

• IP address, browser type, device type, operating system, referring URLs.
• Pages visited, time spent, click paths, and similar usage analytics.
• Cookies and similar tracking technologies (see Section 5).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To deliver and personalize the services you order.
• To process payments, send invoices, and provide order updates.
• To communicate with you, answer your enquiries, and provide customer support.
• To improve our website, services, and user experience.
• To send marketing communications when you have opted in (you can opt out at any time).
• To detect, prevent, and respond to fraud, abuse, or security incidents.
• To comply with applicable legal obligations.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area or the United Kingdom, we process your personal information on one or more of the following legal bases: (a) performance of a contract, (b) your consent, (c) compliance with a legal obligation, and (d) our legitimate interests in operating and improving our business.

4. Sharing & Disclosure

We do not sell, rent, or trade your personal information. We share data only with the following categories of recipients and only as necessary:

• Service providers: hosting, payment processing, email delivery, analytics, and customer support tools, bound by confidentiality and data-protection terms.
• Professional advisors: lawyers, accountants, and insurers where required.
• Authorities: when required by law, court order, or to protect our rights and the safety of users.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to affected users.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to keep the website functional, remember your preferences, measure traffic, and improve performance. The categories we use include:

• Essential cookies required for the site to function.
• Analytics cookies (e.g. Google Analytics) to understand site usage.
• Marketing cookies to measure the performance of campaigns where applicable.

You can control cookies through your browser settings. Blocking essential cookies may affect site functionality.

6. Data Retention

We retain personal data only as long as needed for the purposes set out in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. Order records are typically retained for up to 5 years; marketing data is retained until you unsubscribe.

7. Data Security

We apply administrative, technical, and physical safeguards designed to protect your information, including encrypted connections (HTTPS), restricted access controls, and secure storage. While we work hard to protect your data, no method of transmission over the internet is 100% secure.

8. International Data Transfers

We are based in Pakistan and may process your information in countries other than your own. Where required by law, we put in place appropriate safeguards (such as standard contractual clauses) for cross-border transfers.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data.
• Object to or restrict certain processing.
• Request portability of your data.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at resumegrowservices@gmail.com. We will respond within the period required by applicable law.

10. Children's Privacy

Our services are intended for users aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when it was last revised. Material changes will be communicated through the website or by email where appropriate.